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This course will teach you how to build a contact center based on Amazon's Connect Contact Center Platform as a Service (PaaS). Amazon Connect provides a very easy to use graphical interface to set up the solution in mere minutes. The course focuses on setting up a small contact center environment to meet the needs of a small business.
You will learn the following:
- How to acquire a toll free number of a direct inward dial (DID) telephone number
- How to set up your Interactive Voice Response (IVR) menu
- Set up hours of operation
- Route calls based on the option selected during IVR menu
- Transfer calls to internal and external parties from the IVR menu
- Set up music on hold for callers
- and much more .....